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Help

Manufacturer warranty help, support and general product assistance

If you simply want advice on which is the right product for you, whether you are inquiring about an order you have placed or are having difficulties placing your order online please let us know… we're here to help!

If you have a technical or operational problem with a product that is still within the manufacturer's warranty period please call the helpline number that is associated with your goods. See manufacturer help numbers and contact details below. If under warranty if return to supplier or base is requested, no goods can be accepted by CW Office without contacting to us by email for returns authorisation and either a correct delivery address or courier collection details.

Alternatively If you need to return goods 'Damaged in Transit' or goods that have become faulty within 14 days of receipt, or if the goods you have received are not the ones you ordered then please either call 01423 701 704 or email us to speak to a member of our customer service team. No returns can be accepted without contacting CW Office returns authorisation and delivery details.

Manufacturer warranty and customer support contacts

AURORA

AURORA CALCULATORS

12 months exchange warranty. Return to base with proof of purchase & description of fault

AURORA LAMINATORS

12 months parts & labour. Return to base with proof of purchase & description of fault

AURORA SHREDDERS

12 months warranty. Return to base with proof of purchase & description of fault.

AVERY

AVERY GUILLOTINES & TRIMMERS

12 months warranty from date of purchase on the TR005. Return to base with proof of purchase for a replacement.

2 years warranty from date of purchase. If received faulty, return to base with proof of purchase for a replacement. For help and advice call Avery Helpline on 0800 805020

3 years warranty from date of purchase If received faulty, return to base with proof of purchase for a replacement. For help and advice call Avery Helpline on 0800 805020

5 years warranty from date of purchase on Precision Guillotines/Trimmers. If received faulty, return to base with proof of purchase for a replacement. For help and advice call Avery Helpline on 0800 805020

7 years warranty from date of purchase on Precision Guillotines/Trimmers. If received faulty, return to base with proof of purchase for a replacement. For help and advice call Avery Helpline on 0800 805020

BI-OFFICE WHITEBOARDS

5 years warranty & 25 years warranty to the surface. For help please call Bi-Office customer services on 01772 655353

brother

BROTHER A GRADES

12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444

BROTHER FAX MACHINES

12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444>

BROTHER LABEL MACHINES

3 years return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444

BROTHER PRINTERS

12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444

BROTHER SEWING MACHINES

3 Year parts & labour warranty (1 year warranty warranty if the machine is used for business purposes) from date of purchase with Brother. Return to base with description of fault and proof of purchase.

BROTHER TYPEWRITERS

12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444.

BT TELEPHONES

12 months warranty. Customer or dealer to return to base with proof of purchase and description of fault.

Canon

CANON CALCULATORS

12 months return to Canon warranty. Contact Canon Technical Enquiries - Helpline on 0207 6600186

CANON CAMERAS

12 months warranty. Dealer or end user to call Canon Business Services on 0207 6600186

CANON FAX MACHINES

12 months warranty. Dealer or end user to call Canon Business Services on 0207 6600186

CANON PRINTERS

12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 0207 6600186

CANON SCANNERS

12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 0207 6600186

CASIO CALCULATORS

2 years warranty on Pocket/Desk/Printing calculators, 3 years warranty on Scientific/Graphic calculators. End user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 0208 4527253

CASIO CASH REGISTERS

12 months warranty with Electronic & General Services Ltd (EGS). Electron House, Church St Ind. Est, Ware, Hertfordshire, SG12 9YA. Call 01920 468991

CASIO DIGITAL DIARIES/DATABANK

12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 0208 4527253

CASIO LABEL MACHINES

12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 0208 4527253

doro

DORO TELEPHONES

12 month warranty from date of purchase (authorisation is needed). Dealer or end user return to base. Technical support 9AM - 4.30PM Tel: 0844 369 0107 (calls are charged at your standard local network rates)

DYMO

DYMO LABELWRITERS, LABELMANAGERS, CARDSCAN & SCALES

24 months parts & labour warranty. Call Dymo on 0203 564 8354

DYMO RHINO INDUSTRIAL

12 months parts & labour warranty. Call Dymo on 0203 564 8354

DYMO XTL LABEL MACHINES

36 months parts & labour warranty. Call Dymo on 0203 564 8354

EPSON

EPSON PRINTERS

12 months warranty from date of purchase with Epson. Call the Epson Support & Warranty line on 0871 423 7766

Fellows

FELLOWES AIR PRODUCTS

5 years machine warranty. Call Fellowes on 01302 836836
3 years machine warranty. Call Fellowes on 01302 836836

FELLOWES BINDING MACHINES

2 years machine warranty. Call Fellowes on 01302 836836
1 year machine warranty. Call Fellowes on 01302 836836

FELLOWES ERGONOMICS

1 years warranty with Fellowes. Please contact on 01302 836836
Limited Lifetime Warranty with Fellowes. Please contact 01302 836836

FELLOWES GUILLOTINES & TRIMMERS

2 years machine warranty. Call Fellowes on 01302 836836
1 year machine warranty. Call Fellowes on 01302 836836

FELLOWES LAMINATORS

2 years machine warranty. Call Fellowes on 01302 836836
1 year machine warranty. Call Fellowes on 01302 836836

FELLOWES SHREDDERS

2 years machine warranty and 20 years cutter warranty. Call Fellowes on 01302 836836

1 year machine warranty and 5 years cutter warranty. Call Fellowes on 01302 836836

2 years machine warranty and 7 years cutter warranty. Call Fellowes on 01302 836836

2 year machine warranty and 5 years cutter warranty. Call Fellowes on 01302 836836

2 years machine warranty and 3 years cutter warranty. Call Fellowes on 01302 836836

1 year machine warranty and 3 years cutter warranty. Call Fellowes on 01302 836836

1 year machine warranty and 1 year cutter warranty. Call Fellowes on 01302 836836

2 years machine warranty and 30 years cutter warranty. Call Fellowes on 01302 836836

1 year machine warranty and 7 years cutter warranty. Call Fellowes on 01302 836836

Franklin

FRANKLIN ELECTRONIC REFERENCE

2 years warranty. Customer or dealer to return to base with proof of purchase and description of fault. Seiko helpline 01628 770988

GBC

GBC A-GRADE

1 year parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600

GBC BINDING MACHINES

1 year parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600

2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600

GBC LAMINATORS/TRIMMERS

1 year parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600

2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600

GRUNDIG

GRUNDIG DICTATION MACHINES

12 months warranty. Customer or dealer to GBS Service Centre UK, 362 Lower Addiscombe Road, Croydon, Surrey, CR0 2AF. Telephone Helpline no 0208 6564815

GRUNDIG DIGITAL DICTATION

2 years warranty. Call London Dictating Machines on 0208 656 4815

HSM

HSM GUILLOTINES & TRIMMERS

2 years warranty from date of purchase. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6120040

HSM SHREDDERS

1 year parts and labour warranty from date of purchase (6 months if machine is used in multiple shifts). 1 year cutting roller warranty from date of purchase (6 months if machine is used in multiple shifts). Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6120040

2 years parts and labour warranty from date of purchase. 2 years cutting roller warranty. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6120040

2 years parts and labour warranty from date of purchase. Lifetime cutting rollers warranty. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6120040

3 years parts and labour warranty from date of purchase. Lifetime cutting rollers warranty. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6120040

3 years parts and labour warranty from date of purchase. 2 years cutting roller warranty. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6120040

Ibico

IBICO CALCULATORS

12 months parts & labour. Return to base with proof of purchase & description of fault

IBICO LAMINATORS/BINDERS

2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600

IDEAL

IDEAL SHREDDERS

3 years warranty from date of purchase with Ideal. Return to base with description of fault and proof of purchase. NB. Engineer Call out chargeable.

2 years parts only warranty from date of purchase with Ideal. Service agreement to be purchased with machine to cover warranty. Return to base with description of fault and proof of purchase. NB. Engineer Call out chargeable.

2 years warranty from date of purchase with Ideal. Return to base with description of fault and proof of purchase. NB. Engineer Call out chargeable.

1 years warranty from date of purchase with Ideal. Return to base with description of fault and proof of purchase. NB. Engineer Call out chargeable

intimus

INTIMUS SHREDDERS

2 year warranty from date of purchase on all models except Intimus 14.95 and upwards which have 1 year. Dealer or end user to call Intimus on 01293 441919

Kensington

KENSINGTON ERGONOMICS

2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600

1 year parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600

3 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600

KOBRA

KOBRA SHREDDERS

2 years warranty, 10 year cutter warranty, 12 months warranty on all high security shredders & blades. Dealer or End User to call SRS - Shredder Repair Services on Tel: 01582 536 346 Fax: 01582 601 448 or E-mail: info@shredder-repair.co.uk
12 months warranty on high security & Cyclone models, Dealer or End User to call SRS - Shredder Repair Services on Tel: 01582 536 346 Fax: 01582 601 448 or E-mail: info@shredder-repair.co.uk

LEITZ

LEITZ BINDING MACHINES

3 years warranty from date of purchase with Leitz. Customer to call CRC service centre 01483 776060 with description of fault.

LEITZ LABEL MACHINES

2 years manufactures warranty from date of purchase, plus an additional 1 year when you register the printer with Leitz. For customer queries please go to www.Leitz.com and raise a customer service request.

LEITZ LAMINATORS

3 years warranty from date of purchase with Leitz. Customer to call CRC service centre 01483 776060 with description of fault.
2 years warranty from date of purchase with Leitz. Customer to call CRC service centre 01483 776060 with description of fault.

MOTOROLA

MOTOROLA TWO WAY RADIOS

1 years warranty from date of purchase with Motorola. Return to base with description of fault and proof of purchase

nobo

NOBO LAMPS

12 month exchange warranty. Call Halesowen Service Centre on 0845 6586600

NOBO PROJECTOR

2 years warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600
1 year warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600

NOBO PROJECTORS

3 years warranty. Call Halesowen Service Centre on 0845 6586600 to obtain RMA number, return to ACCO for repair

NOBO WHITEBOARD

15 years warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600.

25 years warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600.

1 year warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600

NUANCE

NUANCE SOFTWARE

For technical questions contact support by phone on 0871 6412212 or go to www.nuance.co.uk

Numatic International

NUMATIC VACUUM CLEANERS

1 year warranty. Return to base with description of fault and proof of purchase.

OKI

OKI FAX MACHINES

3 year on-site warranty upon registration within 30 days of purchase. Without registration, the standard pan-European 1 year warranty applies. Call Oki service/parts department on 01784 274318 quoting serial number and details of fault.

OKI PRINTERS

OLYMPUS

OLYMPUS CAMERAS

12 months parts and labour warranty. Call Olympus on 0800 1114888. Technical Helpline Freephone: 0800 1114888

OLYMPUS DICTATION MACHINES

12 months warranty. Dealer or end user return to: Olympus Optical Co. PO box 222, Southall, Middlesex, UB2 4FH with proof of purchase and details of fault. Call 03455218588

OLYMPUS DIGITAL DICTATION

24 months parts and labour warranty. Return to Olympus Imaging & Audio, DHL Same Day - Olympus Hub, Unit 4, Lendal Court, Gamble Street, Nottingham, NG7 4EZ, include serial number & contact details. Call 03455218588

The Original Green

ORIGINAL GREEN TONERS AND DRUMS

3 Years warranty from date of purchase with Original Green. Return to base with description of fault and proof of purchase.

Panasonic

PANASONIC FAX MACHINES

12 months repair only warranty. Call Panasonic on 0333 2228700 with proof of purchase and description of fault.

PANASONIC PANABOARDS

12 months on site warranty. Call Panasonic on 0844 8443880 with serial number and description of fault.

PANASONIC PRINTERS

12 months repair only warranty. Call Panasonic on 0333 2228700 with proof of purchase and description of fault.

PHILIPS

PHILIPS ACCESSORIES

6 months from date of purchase Call the Philips UK support line on 0207 660 2739 or for Eire please call 01 605 8384

PHILIPS ANALOGUE DICTATION

2 year parts and labour warranty on machines only. Call Philips support line on 01892 668 401

PHILIPS DICTATION MACHINES/FAX

2 year parts and labour warranty on machines only. Call the Philips UK support line on 0207 660 2739 or for Eire please call 01 605 8384

PHILIPS PHILIPS ENTRY-LEVEL DIGITAL (DIGITAL POCKET MEMO 9380/9375, STARTER KITS 9398/9397, SPEECHEXEC TRANSCRIBE 7177)

24 months parts and labour warranty. Call the Philips UK support line on 0207 660 2739 or for Eire please call 01 605 8384

PHILIPS PRO DIGITAL (DIGITAL POCKET MEMO 9500/9600, SPEECHMIKES, SPEECHEXEC TRANSCRIBE 7277)

24 months parts and labour warranty. Call our support line on 01752 331933

PIFCO

PIFCO FANS

12 months warranty. Return to base with proof of purchase & description of fault

plantronics

PLANTRONICS HEADSETS

2 year return warranty on headsets. End user to return any faulty product via the online After Sale Service option available at the support section of www.plantronet.com. Call 0800 410014 for further details

PLANTRONICS TELEPHONES

2 year return warranty on telephones. End user to return with proof of purchase to Service Department, Plantronics Ltd, Interface Business Park, Binknoll Lane, Wiltshire. SN4 8QQ. Call 0800 410014

Polycom

POLYCOM CONFERENCING

12 months warranty from date of purchase. Items that have failed within 30 days of purchase will be replaced, after 30 days items will be repaired by the manufacturer. Please contact your supplier.

radius

RADIUS HEADSETS

12 months warranty from date of purchase. Please contact your supplier.

Rapid

RAPID STAPLERS

2 years warranty from date of purchase. Dealer or end user to return to Rapid (UK) Ltd. For service & support contact AWG Services Tel: 01474 852430 Fax: 01474 852430 E-mail: sales@awg-rapid.co.uk Web: www.awg-rapid.co.uk

Rexel

REXEL A-GRADE

1 year parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600

REXEL BINDING MACHINES

2 years parts and labour warranty with serial number and proof of purchase. Call Acco Halesowen Service Centre on 0845 658 6600

REXEL GUILLOTINES/TRIMMERS

2 years parts and labour warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600

REXEL LAMINATORS

2 years parts and labour warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600

REXEL LAMPS

2 years parts and labour warranty with serial number and proof of purchase. Call Acco Halesowen Service Centre on 0845 658 6600

REXEL SHREDDERS

2 years parts & labour warranty + 5 year cutting head warranty, Mercury Models 20 year cutting head warranty. Call Halesowen Service Centre on 0845 658 6600 with serial number and proof of purchase

1 year parts & labour warranty + 5 year cutting head warranty, Mercury Models 20 year cutting head warranty. Call Halesowen Service Centre on 0845 658 6600 with serial number and proof of purchase

REXEL SIGNMAKER

2 years parts and labour warranty with serial number and proof of purchase. Call Acco Halesowen Service Centre on 0845 658 6600

Samsung

SAMSUNG - ALL MACHINES

12 months warranty from date of purchase. Call Samsung Call Centre on 0330 726 7864 (UK), 0818 717 100 (ROI). Samsung will carry out a fault diagnostic and then advise the options available to you. You will then be given a TA (Technical Advice) number.

SHARP

SHARP CALCULATORS